1. Acceptance of Terms

By creating an account, booking a demo, signing up for a trial, or using any BOS service, you ("Customer") agree to these Terms and our Privacy Policy. If you are agreeing on behalf of a company, you represent that you have the authority to bind that company. Each person the Customer adds as a user ("User") must also follow these Terms.

2. Services Description

BOS is a cloud-based business operating system for Indian SMEs, available on the web and as a mobile app for Android and iPhone. It is sold as one subscription, Owner's Freedom, with optional add-ons:

Owner's Freedom (the subscription)

Add-ons

We also provide implementation, training and maintenance services. We may modify, add, or remove features with reasonable advance notice of material changes.

3. Accounts, Users and Roles

You must provide accurate information and are responsible for: maintaining the confidentiality of passwords and one-time codes; all activity under your workspace; promptly notifying us at [email protected] of any security breach; and ensuring all users added to your workspace agree to these terms.

The workspace owner decides access inside BOS, including who is the Executive Assistant (EA), who is the Process Coordinator (PC), who may delegate tasks, who may use inventory, and who starts each flow. You are responsible for granting and removing access when people join or leave your organisation.

4. Subscription and Payment

4.1 Implementation Fee

A one-time fee of ₹ 14,999, covering up to 10 hours of setup, migration of masters, FMS design, training and go-live support. Extra hours are billed at ₹ 1,500 per hour. Implementation fees are non-refundable once work commences, except where Wizone AI Labs fails to deliver per the agreed scope document.

4.2 Subscription and Add-ons

There is one subscription, Owner's Freedom. FMS, IMS and HRMS are optional add-ons, each with its own monthly charge, which you can switch on or off.

The subscription, add-ons and maintenance are billed on the 1st of each month. An add-on switched on mid-month is charged pro-rata. All prices exclude GST, which is charged as applicable (currently 18%).

4.3 Messaging Charges

• Telegram alerts: free.
• Email alerts: free.
• WhatsApp: you connect your own WhatsApp Business API account. Message and conversation charges are billed to you directly by your provider or Meta. Wizone does not charge for WhatsApp messages.
• Storage for photos and files above 10 GB: ₹ 50 per GB per month.

4.4 Payment Terms

• Implementation: 50% at contract signing, 50% at go-live
• Subscription and maintenance invoices are due within 7 days of the invoice date
• Overdue payments attract 1.5% monthly interest after 15 days
• Service may be suspended for accounts 30+ days overdue

4.5 Free Trial

Where offered, a free trial runs for 14 days. At the end of the trial the workspace moves to read-only unless the subscription is started. Trial data is deleted 30 days after the trial ends if the subscription is not started.

4.6 Refunds

Subscription and maintenance fees are non-refundable for the current billing period. If we terminate without cause, we will refund prepaid fees pro-rata.

4.7 Price Changes

We may change prices with 30 days' written notice. New prices apply from the next billing period after the notice ends.

5. Acceptable Use

You agree not to use BOS to: violate applicable laws; store data you don't have rights to; attempt unauthorised access to our systems or another customer's workspace; reverse engineer the platform or the mobile app; send unsolicited or bulk messages to people who have not agreed to receive them; introduce malware; or resell access without a written agreement. Violations may result in immediate account suspension without refund.

6. Mobile App, Attendance and Location

The BOS mobile app can record the location of an attendance punch, an optional selfie, and photos attached as proof of work. These are recorded only when a User takes that action, not in the background.

• You must inform your employees, before they use attendance, that their punch location and photos are recorded, and why.
• Fingerprint or face unlock is handled by the phone itself. BOS never receives or stores biometric data.
• Work saved while the phone is offline is held on the device and sent when the network returns. Data on a lost or shared phone is your responsibility until you sign that device out.

7. Messaging and Third-Party Services

BOS sends alerts through Telegram and email at no extra cost, and through WhatsApp using your own WhatsApp Business API account. You are responsible for your WhatsApp account, its provider charges and its compliance with Meta's WhatsApp Business policies, including template approval. Delivery depends on these third-party services. You are responsible for consent and opt-outs (DND) for customers, vendors and other contacts you message. We are not liable for messages delayed, blocked or charged by a third-party provider. Integrations such as Google Sheets or Tally are subject to those services' own terms.

8. HR, Payroll and Inventory Records

Payslips, leave balances, attendance summaries, stock levels and reports are calculated from the data and settings you enter, such as salary structure, holidays, shift timings and reorder levels. You are responsible for checking them. Payroll and statutory deductions (PF, ESI, professional tax and others) should be reviewed by your CA or payroll adviser before payment or filing. BOS is a record-keeping and workflow tool; it does not replace professional advice.

9. Intellectual Property

Our IP: The platform, mobile app, software, flow templates, design and branding are owned by Wizone AI Labs Private Limited. These terms grant you a limited, non-exclusive, non-transferable licence for internal business use during your subscription.

Your IP: You retain full ownership of all data and content you upload, including your masters, process designs and records. You grant us a limited licence to store and process your data solely to provide the service.

10. Your Data

You are responsible for the accuracy and legality of data you enter. We will: store and process your data only to provide the service; keep each customer's data separate from every other customer's; not access your workspace except for support with your consent or as required by law; provide data export at any time; and delete your data within 90 days of termination (subject to legal retention requirements).

11. Confidentiality

Both parties agree to keep confidential any non-public information disclosed, including business processes, pricing, configurations, employee and customer data. This obligation survives termination for 3 years. Standard exceptions apply (publicly available information, legal disclosure, independently developed information).

12. Availability and Support

We aim for 99.5% monthly uptime, excluding planned maintenance announced at least 24 hours in advance. Support is available Monday to Saturday, 10:00 AM to 7:00 PM IST, through the in-app support ticket, email and WhatsApp. We aim to respond to urgent issues within 4 working hours.

13. Warranties and Disclaimers

Wizone AI Labs warrants the platform will perform materially as described and that we will use industry-standard security measures. The platform is otherwise provided "as is." We disclaim all other warranties to the extent permitted by Indian law.

14. Limitation of Liability

Wizone AI Labs' total aggregate liability shall not exceed fees paid by you in the 3 months preceding the claim. Neither party is liable for indirect, incidental, special, or consequential damages, loss of profits, or business interruption. These limitations do not apply to death or personal injury from negligence, fraud, or liability that cannot be excluded under Indian law.

15. Indemnification

You agree to indemnify Wizone AI Labs Private Limited and its officers from claims arising from: your violation of these terms; your data infringing third-party rights; messages you send to contacts without consent; your violation of applicable law, including labour and privacy law; or misrepresentations you make to us.

16. Termination

By you: Cancel your subscription or maintenance with 30 days' written notice. An add-on can be switched off from the next billing month. Implementation services may be paused per the scope document, subject to payment for completed work.

By Wizone AI Labs: We may terminate immediately for material breach (7-day cure period), fraudulent activity, or non-payment after 30-day notice. We may also terminate with 60 days' notice for any other reason.

Effect: Access to the web app and the mobile app ceases on termination. Data export is available for 90 days, after which data is permanently deleted. Payment, confidentiality, IP, and indemnification obligations survive termination.

17. Dispute Resolution

Parties will first attempt resolution through good-faith negotiation for 30 days. Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a single arbitrator, conducted in English in New Delhi, India. Either party may seek injunctive relief to prevent irreparable harm.

18. Governing Law

These Terms are governed by the laws of India. Subject to the arbitration clause, both parties submit to the exclusive jurisdiction of courts in New Delhi, Delhi.

19. Miscellaneous

• Entire agreement: These terms, our Privacy Policy, and any scope document constitute the full agreement.
• Amendments: We may update these terms with 14 days' email notice. Continued use constitutes acceptance.
• Waiver: Failure to enforce any provision is not a waiver of that right.
• Severability: If any provision is unenforceable, the remainder continues in full force.
• Assignment: You may not assign without our written consent.
• Force majeure: Neither party is liable for delays beyond their reasonable control.
• Legal notices: Send to [email protected].

Data processing roles

• Customer (you) is the data controller for employee, attendance, payroll, customer, vendor and inventory data in your workspace.
• BOS acts as data processor for that workspace data, processing it only on your instructions.
• Wizone AI Labs Private Limited is controller for account, billing, sign-up, and platform security data.
• You must provide your own employee privacy notice informing staff that HR, attendance location and payslip data is processed via BOS, including purposes, rights, and your contact details.

See our Privacy Policy and the data processing agreement template in customer onboarding materials.

Terms version

Current version: 2026-10-17. Material updates are notified at least 14 days in advance. Privacy Policy version: 2026-10-17.